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Frequently Asked Questions

If you cannot find the question or answer you are looking for email the Box Office or call on +44 (0)20 7935 2141 and we will try to answer it for you.

Access and Facilities

1. How do I get to Wigmore Hall?
2. Can I park my car at Wigmore Hall?
3. What facilities are there for people who may experience accessibility difficulties?
4. Is there a cloakroom?
5. Can I get something to eat or drink?

Tickets and Support

1. What are the Box Office opening hours?
2. How and when can I book for a concert?
3. Can I reserve tickets, or do I have to pay for them straight away?
4. The concert is sold out. How do I get returns?
5. How early do I need to book to get my preferred seats?
6. How do I distinguish between the Wigmore Series and concerts presented by outside promoters?
7. Can I get discount tickets in advance, or on the day?
8. Where do I collect my tickets from?
9. What is the minimum age for bringing children along to regular concerts?
10. How do I become a Friend?
11. How do I join your mailing list?

Your First Visit to Wigmore Hall

1. What music do you put on and how will I know what I might like?
2. Do I have to dress up?
3. How long will the concert last?
4. When do I clap?

Access and Facilities

1. How do I get to Wigmore Hall?

For information on how to get to Wigmore Hall see Visit Us

2. Can I park my car at Wigmore Hall?

The Wigmore Hall is part of the Theatreland Parking Scheme which offers half price car parking for up to 24 hours at participating Q-Park's central West End car parks.

Wigmore Hall customers can obtain a 50% discount on their same day car parking. Simply take your Wigmore Hall ticket along to a parking attendant for validation after the concert and a 50% discount will be applied. The nearest recommended participating car park is at Cavendish Square.

For further information about car parking at Wigmore Hall, please see By Car.

3. What facilities are there for people who may experience accessibility difficulties?

We aim to ensure that Wigmore Hall is accessible to all, for details see Disabled Access and Facilities

4. Is there a cloakroom?

Yes, we have a free cloakroom attended by a member of staff where you can leave any coats, bags or umbrellas. The cloakroom is open from one and a quarter hours before the concert and closes 20 minutes after the end of the concert.

5. Can I get something to eat or drink?

Yes, the restaurant is on the lower ground floor of the Hall (lift access available).

For opening times and menus see Restaurant & Bar

Tickets and Support

1. What are the Box Office opening hours?

Booking in person:
7 days a week: 10.00am - 8.30pm
Days without evening performance: 10.00am - 5.00pm

No advance booking during the half-hour prior to a performance.

Booking by telephone +44 (0)20 7935 2141:
7 days a week: 10.00am - 7.00pm
Days without evening performance: 10.00am - 5.00pm

There is a non-refundable £2 administration charge per telephone transaction, which includes the return of tickets by post if time permits.

The Box Office during Christmas and Summer
The Wigmore Hall Box Office is closed for telephone and personal bookings on Christmas Day and Boxing Day and at the weekends during our summer closure period.

Online booking is available at any time. 

2. How and when can I book for a concert?

For details on how to book tickets to see concerts at Wigmore Hall see How to Book

Wigmore Series concerts are divided into three booking periods:

• Period 1: September – December: general public bookings open May
• Period 2: January – March: general public bookings open November
• Period 3: April – July: general public bookings open February

Some concerts in the Wigmore Series sell out during priority booking to Friends and Mailing List members.

If you'd like to take advantage of priority booking find out how to become a friend or to join the Mailing List.

Further concerts are put on sale on the first working day of every month - 3 months before they are due to take place.

All events currently on this website are now open for booking.

3. Can I reserve tickets, or do I have to pay for them straight away?

If you book over the telephone or in person at the Box Office we can reserve tickets for up to three days. Owing to high demand, we regret that it is not possible to reserve returns for sold out concerts.

4. The concert is sold out. How do I get returns?

Contact the Box Office (+44 (0)20 7935 2141) a few days before the concert to check if any tickets have been returned. If available, returns can be booked in person or by telephone.

We also sometimes get returns on the door, so you can try queuing on the night for returned tickets.

If all seats for a performance have been sold, a limited number of standing places may be available for purchase from midday on the day of the concert.

For Lunchtime and Coffee Concerts standing tickets will go on sale when the Box Office opens.

Standing spaces will be allocated to personal callers queuing at the Wigmore Hall Box Office only, one ticket per person.

5. How early do I need to book to get my preferred seats?

The earlier you book the more likely you are to get the tickets you want!

Some concerts in the Wigmore Series sell out during priority booking to Friends and Mailing List members.

If you'd like to take advantage of priority booking find out how to become a friend or to join the Mailing List.

6. How do I distinguish between the Wigmore Series and concerts presented by outside promoters?

All concerts in the Wigmore Series are listed in the Wigmore Series brochure which can be downloaded by from the Brochure Download page.

7. Can I get discount tickets in advance, or on the day?

Subscription bookings, with ticket discounts of up to 10%, can be made as soon as concerts go on sale and online. For details see Subscription Bookings

See Discounts and Concessions for details on

• Group Discounts
• Discounts for disabled people and their companions
• Standby Discounts
• BBC Radio 3 Lunchtime Concert Concessions
• Standing Discounts

8. Where do I collect my tickets from?

If your tickets have not been sent to you in advance they can be collected from the Pre-paid Desk in the main foyer of Wigmore Hall from one hour before the performance. You will need to show your credit card as proof of identification upon collection.

9. What is the minimum age for bringing children along to regular concerts?

Children 5 years of age and over, accompanied and supervised by an adult, are very welcome at the Hall.

Under 5s are encouraged to participate in our Chamber Tots programme.

10. How do I become a Friend?

To become a Friend of Wigmore Hall see Friends

11. How do I join your mailing list?

You can join online on the Mailing List page.

Your First Visit to Wigmore Hall

1. What music do you put on and how will I know what I might like?

Wigmore Hall’s programme includes a large range of recitals and chamber music. The music range from Early Music, generally written before 1600, to Jazz and music written by living composers.

Recitals usually feature one or two musicians singing or playing the piano, a stringed instrument or a wind or brass instrument. Chamber Music concerts tend to include small groups of between 3 and 18 performers.

Each of our event pages details who is playing and the music to be performed. If you are still unsure what you might enjoy, the Box Office is happy to help with suggestions on +44 (0)20 7935 2141.

2. Do I have to dress up?

There is no dress code for concerts at Wigmore Hall - wear whatever you feel comfortable in.

3. How long will the concert last?

BBC Lunchtime Concerts (Mondays at 1.00pm) and Coffee Concerts (Sundays at 11.30am) last approximately 1 hour with no interval.

Other concerts last around 2 hours including a 20 minute interval.

Check with the Box Office on +44 (0)20 7935 2141 or email the Box Office if you have a query about a specific concert.

4. When do I clap?

It is generally best to clap only when a piece finishes (check in your concert programme how many movements or sections the piece has), as clapping at the wrong moment can be distracting for the performers and other audience members.

If in doubt, wait until the person next to you starts clapping.

At the end of the piece it is often usual for a small pause to be left before clapping commences.