Frequently Asked Ticketing Questions
Below you will find the answers to some commonly asked questions. If you cannot find the answer you were looking for please email boxoffice@wigmore-hall.org.uk or call the Box Office on +44 (0)20 7935 2141 and we will try to answer it for you.
What are the Box Office opening hours?
Bookings can be made by telephone (+44 (0)20 7935 2141) during the following times:7 days a week: 10 am – 7 pm. Days without an evening concert 10 am – 5 pm.
Please note that there is a non-refundable £1.50 administration charge per telephone transaction, which includes the return of tickets by first class post if time permits.
Bookings can be made, in person, at the Wigmore Hall Box Office during the following times.
7 days a week: 10 am – 8.30 pm
Days without an evening concert 10 am – 5 pm.
No advance booking in the half hour prior to a concert.
Please note the Wigmore Hall Box Office is closed for telephone and in person bookings on Christmas Day and Boxing Day and at the weekends during our summer closure period.
How and when can I book for a concert?
You can book for concerts at Wigmore Hall online, by telephone or in person at the Box Office. Please click here for further details.
Wigmore Series concerts are divided into three booking periods (September – December, January – March and April – July). Booking for each of these opens to the general public in May, at the beginning of November and the beginning of February respectively.
In addition other concerts are put on sale on the first working day of the month, two months before they are due to take place.
All events currently on this website are now open for booking.
Can I reserve seats, or do I have to pay for them straight away?
If you book over the telephone or in person at the Box Office we can reserve tickets for up to three days. Owing to high demand, we regret that it is not possible to reserve returns for sold out concerts.
The concert is sold out how do I get returns?
The best thing to do is contact the Box Office (+44 (0)20 7935 2141) a few days before the concert to check if any tickets have been returned. If available, returns can be booked in person or by telephone.
We also sometimes get returns on the door, so if you are in the area it may be worth queuing on the night for returned tickets.
Please also note that if all seats for a performance have been sold, a limited number of standing places will be available for purchase from midday on the day of the concert (in the case of Lunchtime and Coffee Concerts these tickets will go on sale when the Box Office opens). Limit of 2 per person.
How early do I need to book to get my preferred seats?
The earlier you book the more likely you are to get the tickets you want!
Please note some concerts in the Wigmore Series sell out during priority booking to Friends and Mailing List members. To find out more about becoming a Friend click here, or to join the Mailing List click here.
How do I distinguish between the Wigmore Series and concerts presented by outside promoters?
All concerts in the Wigmore Series are listed in the Wigmore Series brochure which can be downloaded by clicking here.
Can I get discount tickets in advance, or on the day?
Subscription bookings, with ticket discounts of up to 10%, can be made as soon as concerts go on sale. Please click here for more information on how to make a subscription booking.
BBC Lunchtime Concert Concessions (for Senior Citizens and Students), Westminster ResCard, and Group discounts are also available as soon as booking opens, as are discounts for disabled patrons and their companions.
Standing tickets are available from 12noon on the day of the concert (or when the Box Office opens for Lunchtime and Coffee concerts), if the concert has sold out.
Standby tickets are made available to Senior Citizens, Students and the Unemployed from one hour before the concert. These tickets are subject to availability and require the showing of the relevant identification card.
Please click here for more information on these discounts.
Where do I collect my tickets from?
If your tickets have not been sent to you in advance they can be collected from the Pre-paid Desk (situated in the main foyer of Wigmore Hall) from one hour before the performance. You will need to show your credit card as proof of identification upon collection.
What is the minimum age for bringing children along to regular concerts?
Children 5 years of age and over, accompanied and supervised by an adult, are very welcome at the Hall.
Under 5s are encouraged to participate in our 'Chamber Tots' programme. Please click here for further information.
How do I become a Friend?
To find out more about the Friends of Wigmore Hall click here.
How do I join your mailing list?
To find out more about joining our Mailing List click here.
