We're always working to improve our website. In addition to bug fixes, we have a roadmap of enhancements to content, functionality and integrations with other systems.
Your comments and feedback about our website are very welcome. Please send our Technology department an email.
If you have general questions (e.g., concert information, ticketing information etc.) then please send our info mailbox an email and someone will respond as soon as possible.
From the concert page or listings, click BOOK NOW to go directly to the seat map. From there, select your seats. Once selected, click ADD TO BASKET. Once your basket is populated, it will always show at the top of your screen.
Once you have added seats, a membership or donation, your basket will show at the top of the page. You can click OPEN (to the right) to look at your basket at any time, wherever you are on our website.
We present so many concerts each season that filters are an important way to narrow down listings to get to what you want.
Open the filters from the link at the top of any What's on listing:
You can then filter the events by genre, Learning and Participation programme strands, concerts with offers, livestreams, seasons or time of day.
Active filters can be easily removed to widen your selection of events.
Use the Calendar filter on our What's On listing page to do this.
Click CALENDAR and select a month, or a starting date from which to list events.
To view past concerts, simply use the Calendar filter as above, but skip back through the years and months, or go back to a specific date.
We have placed the most significant genre tags at the bottom of our homepage, in a section entitled Explore. Click the tag and concerts that include music from that genre will be listed.
Event page tags
When viewing an event page, you can click on the artist and composer names in the repertoire listing to see all upcoming and past concerts that feature that artist or composer.
You can open the event page for the concert that's being live streamed and you'll find the player at the top of the page.
We always have a good number of past livestreamed concerts and Learning and Participation events to watch again for free in our Video Library.
The Video Library is in the Watch and Listen menu. In order to watch you must be signed into your account. You will be prompted to sign in or create an account when you press play to watch a concert. You'll be prompted to make a donation. Every donation, small or large, helps us to keep our livestreams and video on demand free.
Over 90 releases on our award-winning Wigmore Hall Live record label are now free to stream online and can be purchased as high resolution audio via Bandcamp.
Go to our Albums page to view the releases. Click through to listen, and use the LISTEN & BUY button on each album page to buy in digital format.
Access and Facilities
For information on how to get to Wigmore Hall see Visit Us
There is no facility for car parking at Wigmore Hall itself.
There is limited street parking after 6:30PM on single yellow lines (Mon – Sat) and all day Sunday in permitted areas.
If you are travelling to Wigmore Hall by car the nearest car park is Q-Park Oxford Street in Cavendish Square.
Wigmore Hall is situated within the Congestion Charge Zone. The Congestion Charge is a £15 daily charge if you drive within the Congestion Charge zone 07:00-22:00, every day, except Christmas Day. If your vehicle does not meet the Ultra Low Emission Zone (ULEZ) standards, you must also pay the ULEZ charge.
The ULEZ operates from midnight to midnight, 7 days a week, every day of the year, except Christmas Day.
We will do our best to grant you access to the auditorium as soon as there is a suitable gap in the programme. Where concerts are being broadcast, we cannot guarantee that latecomers will be admitted to the auditorium.
Whilst wearing a face covering is no longer mandatory, and we do not enforce face coverings for our visitors or our staff, visitors are welcome to wear them if they feel more comfortable.
Yes. Hand sanitising stations are throughout the building.
Please let a member of staff know. All of our staff can follow our first aid procedures and you will be well cared for.
Yes, you can; however, please note that no food or drink (other than bottled still water in a plastic bottle) will be permitted in auditorium.
Yes, we have a free cloakroom attended by a member of staff where you can leave any coats, bags and umbrellas. The cloakroom opens 60 minutes before the concert and closes 20 minutes after the end of the concert.
Please note, on occasion larger musical instruments and fold-away bicycles can be accommodated upon request. Please contact the Box Office with details prior to your visit.
You can email queries to our info mailbox and we will respond as quickly as we can.
Tickets and Support
Whilst we recommend booking in advance to avoid missing out, tickets will be available at the Box Office until the concert begins.
Print at home tickets are tickets which you receive by email, and can print before coming to Wigmore Hall, or have ready on your mobile device to show the Front of House staff as you enter the auditorium.
When booking over the telephone, you will be offerred the option of receiving your tickets by email.
When booking online, you can choose to receive print at home tickets in the 'Delivery Options' section of the Checkout page.
If you choose to receive print at home tickets, your tickets will arrive by email as a PDF attachment, within six minutes of completing your booking.
Print at home tickets are A4-sized. You will receive a single PDF for your booking with one page per ticket in the booking.
You can print the pages for the concert you are attending and present them to the Front of House staff as you enter the auditorium, or you can have the right pages ready to show to the Front of House staff on your mobile device as you enter the auditorium.
Note that if you make a single booking for many concerts at once, you will receive all the tickets in one PDF. Please take care to have the correct concert's tickets when you arrive, either printed or ready to show on your mobile device as you enter the auditorium.
First, try searching your mail using your mail provider's search facility, for the name of the artist who is performing. Also try searching for 'Wigmore Hall', or 'print at home tickets'
Alternatively, you can call/email the Box Office and request that the email with the tickets attached is re-sent to you. The Box Office number is 020 7935 2141.
Booking in person:
Days with daytime and evening performance: 10:00AM – 7:30PM.
Days with only an evening performance: 11:30AM – 7:30PM.
Booking by telephone
The Box Office telephone lines are open from 10AM until 6PM, 7 days a week. The number is 020 7935 2141.
You can also email the Box Office.
The Box Office during Christmas and Summer
The Wigmore Hall Box Office is closed for telephone and personal bookings on Christmas Day and Boxing Day and at the weekends during our summer closure period. Online booking is available at any time.
Booking is opened 1 or 2 months in advance, for 2, 3, or 4 months of concerts at a time.
Friends of Wigmore Hall are able to book tickets in advance of general sales. For more information, see Friends Priority Booking.
Contact the Box Office a few days before the concert to check if any tickets have been returned. If available, returns can be booked in person or by telephone. We also sometimes get returns on the door, so you can try queuing on the night for returned tickets.
If you need to return your tickets we will be happy to exchange them for a credit voucher, valid for six months. Tickets must be returned to the Box Office at least two weeks prior to the concert. For sold out concerts only, we will accept returned tickets until the start of the concert and attempt to resell them for you. While we cannot guarantee resale, if the tickets are resold we will issue you with a credit. All returned & exchanged tickets incur a £2.00 administration fee per ticket.
Any full price tickets purchased prior to the Under 35s concerts being announced are not eligible for reimbursements to the discounted price.
The earlier you book the more likely you are to get the seats you want. Some concerts in the Wigmore Series sell out to Friends during Priority Booking. If you would like to become a Friend, you can find out more here: Friends of Wigmore Hall.
Discounts for disabled people and their companions
Radio 3 Lunchtime Concert Concessions
Sunday Morning Concert Concessions
Under 35s Ticketing Scheme
If your tickets have not been sent to you in advance they can be collected from the Pre-paid Desk in the main foyer of Wigmore Hall one hour before the performance. You will need to show your credit or debit card as proof of identification upon collection.
Children 5 years of age and over, accompanied and supervised by an adult, are very welcome at the Hall. Under 5s are encouraged to participate in our Events for Under 5s programme.
Offer a friend the opportunity to attend Europe’s leading venue for chamber music, early music and song by purchasing a Wigmore Hall gift certificate.
These can be purchased in any denomination, by calling the Box Office on 020 7935 2141 or in person at the Box Office, or online.
You will receive the gift certificate by post in a gift wallet. On the gift certificate is the unique redemption code that may be used online or via the Box Office.
At the Checkout page, select to make a donation to Wigmore Hall if required, click on 'Redeem gift certificate' and type your unique gift certificate redemption code into this box. Once entered, the amount due will be updated to take the gift certificate amount into consideration, leaving you the option to pay the remaining balance by card if needed.
On the Friends of Wigmore Hall page, choose to buy a gift membership at the desired level. The membership will be added to your basket and you can check out.
You will soon receive a confirmation email, in which there will be a code. In the post a few days later you will also receive a voucher, upon which there will be the same code. This code can be sent to the gift recipient, who can redeem it and become a Friend of Wigmore Hall here
Next to the booking buttons for each concert is a little heart icon, which, if you're logged into the site, turns green if you click it. Use this to favourite a concert. Favourited concerts show under My Account > My Favourites, and from there can be easily viewed and booked for. Use this functionality to remember concerts to book later, or create a queue of past concert videos to watch later.
To remove a concert from your favourites, simply click the green heart wherever you see it, so it turns white.
Friends Priority Booking
Concerts are available to book in order of Friends membership level, before they go on general sale. Booking dates for each level are published on our Friends Priority Booking page. We will also send you an email before and at the time that priority booking opens, and show an alert at the top of the screen, if you are signed into our website.
Booking during Priority Booking is identical to our usual online ticket booking process, which is described here: How To Book. If you are a Friend and would like to book during Priority Booking, just ensure that you are signed into our website to access the concerts currently open to your membership level.
That system is no longer in place. Regular online booking is simply opened early to Friends, in order of their membership level. To find out more, see our Friends Priority Booking page.
Ensure that you have signed into our website
Try refreshing the page you are on, either by pressing F5 or using the circular refresh button in your browser’s toolbar.
If you have just changed your password, try signing out and signing back in to the website.
Ensure that your account has an active membership by signing in and clicking My Account. Select Membership and there you will see your current membership level highlighted and listed with your expiry date. You can also visit here
If you cannot see your membership level in these places, you may have created an account with a different email address to the one we have for you. Try signing out and creating a new account with the correct email address, or contact the Box Office for assistance.
Booking opens to each membership level in turn; perhaps it has not yet opened for your membership level? You can check the booking dates for each membership level on the Friends Priority Booking page
Sometimes, clearing the data which your computer has cached from our website can correct problems If you are using the Edge browser on a Windows computer, follow Microsoft’s instructions here If you are using the Safari browser on an Apple Mac computer, follow instructions here. If you are using the Safari browser on an Apple iPad or iPhone, follow instructions here.
Ensure that your browser is up to date.
Try using a different device or browser, e.g. Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge.
Just sign back into our website and book. You can make as many Priority Booking orders as you like.
How to reset your password
You give us the email address you usually use to sign onto our website
We send you a link by email
You click the link, it takes you to our website, to a page where you can enter a new password
You enter your new password (twice, just to be sure it's right) and click a button to update it in our records and sign yourself in
Wigmore Hall’s programme includes a large range of recitals and chamber music. The music ranges from Early Music, generally written before 1600, to Jazz and music written by living composers. Recitals usually feature one or two musicians singing or playing the piano, a stringed instrument or a wind or brass instrument. Chamber music concerts tend to include small groups of between 3 and 18 performers. Each of our event pages details who is playing and the music to be performed. If you are still unsure what you might enjoy, the Box Office is happy to help with suggestions on 020 7935 2141 or by email.
There is no dress code for concerts at Wigmore Hall. The auditorium is air conditioned and there is a cloakroom if you need it.
BBC Lunchtime Concerts (Mondays at 1:00PM) and Sunday Morning Concerts (Sundays at 11:30AM) last approximately 1 hour with no interval. Other concerts last around 2 hours including a 20 minute interval. Approximate durations are detailed on each event page on the website. Check with the Box Office - email the Box Office - if you have a query about a specific concert.
It is generally best to clap only when a piece finishes (check in your concert programme how many movements or sections the piece has), as clapping at the wrong moment can be distracting for the performers and other audience members. If in doubt, wait until the rest of the audience starts clapping. At the end of the piece it is often usual for a small pause to be left before the applause.
Data protection and privacy
You can find out about our approach to data protection and privacy here.
Our terms and conditions of sale also incorporate information about security at Wigmore Hall, the use of photography and mobile devices inside the auditorium and our policy regarding children (we welcome over 5s to any concert and programme many events for under 5s!).
You will find our terms and conditions of sale and attendance here.
If you have applied to work at the Trust, participated in a Learning project, bought a ticket or membership, created an account or donated money to us, then we will be looking after a copy of some of your personally identifiable information, like your name, email address, postal address, etc. We take this responsibility very seriously indeed and we work hard to ensure that whilst we hold this data, you still have control over it, and we keep it safe.
Wigmore Hall is a charity and we feel that we have a legitimate interest to email people who have bought tickets to our concerts. In the words of our Director, John Gilhooly, "The repertoire heard by Wigmore Hall’s audiences spans five centuries and is brought to life by the world’s finest musicians, whether established or emerging artists. We ensure that the intensity and integrity of their performances is reflected in the supporting materials we produce, the complementary activities we organise and the professional partnerships we cultivate.".
We have five core values, which underpin and expand upon this vision. They can be found here: The Wigmore Hall Trust. We constantly strive to raise ticket sales revenue to support these values but marketing is expensive. We consider people who have bought tickets to have already shown that they are interested in our work and bringing our concerts, news and activities to their attention via email is therefore a significant and cost effective way to raise this revenue.